General Guidelines

• Products must be unused and unwashed due to hygiene reasons.
• Items must have original packaging and tags intact. Items without tags will not be accepted.
• Customized products are not eligible for return or exchange.
• Sale items are non-refundable.
• Jewelry, hair accessories, travel accessories, mending kits, brooches, face masks, handkerchiefs, paintings, buntings, and BhaWe Lock-up & Re-create products are non-returnable and non-exchangeable.
• Pre-draped sarees cannot be returned or exchanged.
• Items purchased at our workspace are eligible for return or exchange only at the workspace within 5 business days.
• Alterations for blouses/customized orders will be done only once. Further alterations and shipping charges will be borne by the customer.
• BhaWe Gift Cards are non-returnable and non-exchangeable.
• A credit note, if issued, will be valid for 11 months from the date of issuance.

Coupon Code Returns

If you use coupon codes such as VWFPG5, VWB3G5, VWB5G10, or VWB10G15:

• Returning any item from the order will void the entire offer.
• Only size exchange is permitted.
• If size exchange is not possible, store credit will be issued.
• No refunds will be processed in such cases.

International Orders

• No return or exchange policy applies for international customers.
• You may contact us at deals@bhawe.com with queries.
• If you still wish to return a product, you must ship it at your own cost. Upon receiving and passing quality checks (with tags intact), a refund or store credit will be issued.

Cancellation & Refund Policy

• Orders can be cancelled before shipment for a full refund.
• Once an order is shipped, it cannot be cancelled and no refund will be issued.
• To cancel, email us at deals@bhawe.com or cancel via your account dashboard.

Defective or Tampered Product

• Report defects within 48 hours of delivery by emailing deals@bhawe.com with your Order ID and defect images.
• Upon verification, we will issue a refund or credit note. No replacements will be sent.
• If the package appears tampered, do not accept it. Take a photo and email us immediately.
• If you accept a tampered package, we are not responsible for the contents inside.

Shipping & Delivery Policy

Domestic & International Shipping

• International shipping typically takes 7–10 business days.
• Orders are shipped via DTDC/ARAMEX based on destination.
• International shipping charges are calculated at checkout and are charged at actuals.
• If you have a shipping account, we can ship using your account details.

Import Duties & Taxes

• VAT/Sales tax and import duties may apply depending on your country.
• Prices shown exclude VAT/import duties.
• Courier services will contact you for tax payment upon delivery.
• Our Import Export Code is: [To be filled].
• Use online duty calculators to estimate applicable charges.

Fabric Orders

• Fabric orders will be shipped as running lengths (not cut into pieces).
• Due to handwoven limitations, fabric rolls may be limited to 11–18 meters per unit.

Customer Support

• For queries, suggestions, or assistance, email us at Intcl@bhawe.com or support@bhawe.com.
• We respond within 24 hours (Monday–Saturday, excluding Indian Public Holidays, Pournami & Amavasya).
• You can also reach us via chat support or the Contact Us page.

Order Modifications

• Delivery is made to the address provided at checkout.
• For address or order modifications, please email support@bhawe.com within 2 hours of placing the order.